Privacy Policy

Controller of Personal Data

Nanawala is responsible for the personal information you provide to us and for deciding how that information is processed. Questions about privacy or your data may be sent to info@nanawala.com.

Information We Collect

When you visit the site, contact us, or complete a purchase, we may collect:

• Personal and Contact Information: Your name, billing and shipping details, email address, and any optional contact details supplied during checkout.
• Payment Information: The payment method selected and transaction status. Nanawala does not store complete payment-card details; payment information is handled securely by Shopify and the payment provider you choose.
• Order History: Products purchased, order status, returns, refunds, and interactions connected with your order.
• Technical Data: IP address, approximate geographic location, device and browser information, site activity, and cookie data.

Why We Use Your Information

• Orders: To confirm purchases, process payments, deliver products, and manage returns, refunds, or complaints.
• Customer Service: To communicate with you and respond to questions sent by email.
• Marketing: To send product news and offers when you have subscribed, and to personalize advertising when you have accepted the relevant cookies.
• Store Operation and Improvement: To maintain security, prevent fraud, understand site performance, and improve the shopping experience.
• Legal Obligations: To meet accounting, tax, consumer-protection, and other requirements that apply to us.

Sharing of Information

We do not sell your personal information. We share only the information needed for trusted providers to perform services for Nanawala, including:

• Shipping and Logistics Providers: To pack, route, deliver, and track your order.
• Payment Providers: To authorize and securely process transactions.
• Store and Technology Services: Shopify, hosting, email, security, analytics, and customer-service services used to operate the store.
• Advertising Platforms: Services such as Meta or TikTok when the relevant marketing cookies or permissions have been accepted.

How Long We Keep Information

We keep personal information only for as long as necessary for the purpose for which it was collected or for the period required by law. Certain order, accounting, and tax records may need to be retained for up to seven years or for another period required in the applicable jurisdiction.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is incomplete or inaccurate.
• Request deletion of personal information, unless we must retain it for a legal reason.
• Object to or restrict certain processing where applicable.
• Withdraw consent to marketing at any time, including by unsubscribing from email messages.

To exercise a privacy right, email info@nanawala.com. We may need to verify your identity before completing a request.

Cookies and Tracking

We use cookies and similar technologies to operate the store, remember preferences, understand site traffic, improve your experience, and support relevant marketing on platforms such as Meta and TikTok. You can manage non-essential cookies through the site’s consent controls, when available, or through your browser settings.

Security

We use SSL encryption and reasonable administrative, technical, and organizational safeguards to protect information during transmission and while it is handled by our store. No online system is completely risk-free, but we regularly work to reduce unauthorized access, loss, misuse, or alteration.

Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The latest version will always be posted on this page with the revision date shown below.