Terms of Service

Agreement of Purchase

A purchase agreement begins when we send an order-confirmation email to the address supplied during checkout. We may decline or cancel an order when inventory or pricing information is incorrect, payment cannot be verified, or we reasonably suspect fraudulent or irregular activity. You must be at least 18 years old to shop with us, or have permission from a parent or legal guardian.

Prices and Payment

• Prices: Prices are shown in the currency available for your location and include applicable taxes where required. Shipping charges, if any, are displayed before you confirm payment.
• Payment: Payments are processed securely through the providers made available during Shopify checkout. When you choose a provider, its own terms may also apply.
• Price Changes: We may change listed prices without advance notice. A confirmed order remains subject to the price displayed when that order was placed.

Delivery and Shipping

• Delivery Times: Estimated delivery times depend on the destination and shipping option selected. Current estimates are listed in our Shipping Policy.
• Delays: If delivery is significantly delayed beyond the estimate shown for your destination, email info@nanawala.com. Any cancellation rights caused by a substantial delay remain subject to applicable consumer law.
• Unclaimed Packages: A fee of $25, or its equivalent in the order currency, may be deducted or charged for a package that is not collected and is returned to us, to cover return-shipping and administration costs.

Right of Withdrawal and Returns

• Withdrawal Period: You may request a return within 14 days from the date you receive your order.
• Hygiene Exception: Nanawala is a personal-care product. Return eligibility ends when the product seal or packaging has been opened or broken. To qualify for a full refund, an item must remain sealed, substantially unchanged, and in its original packaging.
• Return Shipping: Customers are responsible for return-shipping costs when exercising the right of withdrawal. See our Returns & Refunds page for the complete process.

Complaints and Product Defects

Your rights regarding an original product defect are protected by the consumer laws that apply to your purchase. If an item is defective when it arrives, email info@nanawala.com promptly with your order number and clear photographs. For an approved defect claim, Nanawala will cover the reasonable costs required to resolve the issue, including applicable shipping costs.

Responsibility and Product Use

Nanawala is not responsible for harm or loss caused by incorrect use of a product. Follow the label and product instructions, use externally only, and discontinue use if irritation occurs. Nanawala is a wellness and massage product and does not replace professional medical advice, diagnosis, or treatment.

Force Majeure

We are not liable for a failure or delay in performing an obligation when it results from circumstances reasonably outside our control, including war, natural disaster, pandemic, carrier disruption, technical failure, labor action, or government decision.

Disputes and Governing Law

These terms are governed by the laws that apply in Nanawala’s country of operation, without limiting any mandatory consumer rights that apply where you live. If a dispute cannot be resolved directly with us, you may contact the appropriate consumer-protection or dispute-resolution authority in your jurisdiction.