Right of Withdrawal
You may request a return within 14 days from the date your order is delivered, in accordance with applicable consumer-protection requirements.
Hygiene and Product Condition
Because Nanawala is a personal-care product, a return is eligible only when the product seal and outer packaging are completely unbroken. We cannot accept an opened product or any item with a broken seal for hygiene and safety reasons.
How to Make a Return
- 1
Email info@nanawala.com within 14 days of receiving your order.
- 2
Include your order number and identify the item or items you want to return.
- 3
Wait for our team to send the return address and shipping instructions.
- 4
Pack the sealed items securely in their original packaging before sending them back.
Refunds
After your return arrives, we will inspect the items and email you with the result. If approved, the refund will be sent to your original payment method within 7 business days. Your bank or card provider may require additional time to post the credit.
Return Shipping
Return-shipping costs are the customer's responsibility. We strongly recommend choosing a trackable shipping service and keeping the receipt until the return is complete.
Damaged Items
If your Nanawala order arrives damaged, contact us as soon as possible at info@nanawala.com. Include your order number and clear photos of the item and packaging so we can review the issue and help resolve it.
START A RETURN